🔻 The Undoing
Returns & Refunds Policy — SKINWEAR™
Last Updated: July 2025
At SKINWEAR™, we believe in intentional design, and we stand behind the quality of every piece we release. However, we understand that sometimes — in the aftermath — certain transmissions need to be reversed. The Undoing exists for that very purpose.
This document outlines our returns, refunds, and exchange policy in full detail. Please read carefully before initiating a return.
🕳 Return Eligibility
You are eligible to return items purchased from [yourdomain.com] within 14 days of delivery, provided that:
• The item is unused, unwashed, and unworn
• All original tags, labels, and packaging are intact
• The item is not marked as Final Sale, Limited Drop, or Ritual Exclusive
• You provide proof of purchase (order confirmation or invoice)
🧷 Non-Returnable Items
The following items cannot be returned or refunded:
• Gift cards or digital credits
• Items purchased during “Ritual Drops” or final clearance
• Underwear, socks, or intimate wear
• Altered or damaged garments
• Custom or made-to-order items
• Items returned without prior authorization
💸 Refund Process
Once your return is received and inspected, you will receive an email confirming the status of your return.
• Approved Returns:
Refunds will be processed back to your original payment method within 5–10 business days. Your bank or payment provider may require additional time for processing.
• Partial Refunds:
In certain cases (e.g. signs of wear, missing tags), a partial refund may be granted at SKINWEAR’s discretion.
• Denied Returns:
Items that do not meet return criteria will be shipped back to you at your expense or disposed of in accordance with SKINWEAR policy.
🔁 Exchanges
We do not offer direct exchanges. If you wish to replace an item with another size or style, please return the original item for a refund, and place a new order separately.
🚚 Return Shipping
• Customers are responsible for return shipping costs, unless the return is due to an error on our end (e.g. wrong item, defect).
• We recommend using a trackable shipping service and retaining your receipt.
• SKINWEAR is not responsible for returns lost in transit.
Return address:
IMPORTANT: Returns sent without prior approval may be rejected or delayed. Please initiate your return by contacting:
📩 s.k.i.n10@outlookcom
🛑 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, notify us within 72 hours of delivery with:
• Order number
• Clear photos of the issue
• Description of the problem
We will investigate and provide a replacement, refund, or credit depending on the circumstance.
⏳ Late or Missing Refunds
If you haven’t received a refund after 10 business days:
1. Check your bank account again
2. Contact your credit card company or payment provider
3. If the issue persists, contact us at support@skinwear.store
⚖ Policy Abuse
SKINWEAR reserves the right to:
• Refuse returns from customers who exhibit unusual or excessive return patterns
• Limit eligibility for ritual or limited-edition products
• Deny refunds for garments returned in used or altered condition
Our system is designed to protect the integrity of our limited collections and ensure fair access for all clients.
🧬 Final Words
SKINWEAR exists in the cracks of the old world — forged with precision, purpose, and permanence. But if you must undo the pact, we make the ritual clear and fair.
If you have any further questions, reach out to:
📩 support@skinwear.store
SKINWEAR™ — Fashion for Hostile Environments.
The Undoing is where the signal is severed.
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